Shipping method is Australia Post Regular postage (tracked).
Delivery is expected within 4-5 business days after item has been posted
Shipping takes place Monday - Friday during the business hours 9am-4:30pm.
If your orders is placed between Monday- Thursday it will be shipped within 24 hours.
If your parcel needs to be redelivered or redirected, you will incur additional charges,
If the parcel is left at the wrong address we will not be able to recover the parcel so a new order will need to be placed by you, incurring full replacement costs.
We will not accept responsibility for returned parcels due to:
- Left address/ unknown
- Unclaimed i.e. absent from your premises for an extended period of time
- Invalid or closed military designated unit or zip code
- Not located at address provided
If your order is returned for any of the aforementioned reasons, we will issue you with a store credit or refund to the value of your order not including any shipping & handling costs associated with your order. This includes shipping & handling fees for 'Free Shipping' purchases.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over, or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you.
If you have any queries or concerns please contact us via email via - firstname.lastname@example.org